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Top Student
Posts: 6
Member Since: ‎11-28-2016
Message 1 of 4 (154 Views)
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Yellow triangle graphics

I just bought a new HP laptop 17-y003AX and after a month or so I just noticed this:

 Screenshot (79).png

 

I tried updating it, but Device Manager said I had the latest version. I tried uninstalling it and then restarting my computer, but again to no avail. Please tell me How I should fix this.

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Re: Yellow triangle graphics

Grimlock

 

Hello;

Allow me to welcome you to the HP forums!

Sorry, but the image you attached is not displaying in the forum, so we are unable to see what you posted.

 

You should not be having problems with a PC this new.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836


Good Luck

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Provost
Posts: 11,123
Member Since: ‎08-09-2015
Message 2 of 4 (117 Views)

Re: Yellow triangle graphics

Grimlock

 

Hello;

Allow me to welcome you to the HP forums!

Sorry, but the image you attached is not displaying in the forum, so we are unable to see what you posted.

 

You should not be having problems with a PC this new.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836


Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Top Student
Posts: 6
Member Since: ‎11-28-2016
Message 3 of 4 (112 Views)

Re: Yellow triangle graphics

Thanks for the suggestions however after a few hours the whole screen refreshed and the problem was fixed. This problem was because when I uninstalled the drivers I had dual graphics, however on restarting the laptop my computer recognised only one of those and after a few hours it found and instaleld the other graphics driver.

 

Thanks again for the suggestions though.

Provost
Posts: 11,123
Member Since: ‎08-09-2015
Message 4 of 4 (109 Views)

Re: Yellow triangle graphics

Glad to see you got it working again.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation