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‎11-18-2023 10:23 AM - last edited on ‎11-18-2023 02:01 PM by Retired

HP Recommended

I've bought new HP Envy laptop. Its battery lasts only for 3 hours, while i was only using PowerPoint. How can I know it's refurbished or not?. It's HP Envy 14-es0033dx. With Serial Number [Personal Information Removed]. Any body with a clue on ways to identify about the brand new vs. Refurbished?. Also, what is causing the short battery life?. 

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1 REPLY 1

‎11-18-2023 12:51 PM

HP Recommended

It isn't refurbished.

 

If it were a refurbished unit, the serial number would end with the letter R.

 

You can run the Battery-Report utility to see what the date is for the battery.

I wrote a Knowledgebase article where I explained how to invoke the Battery-Report utility that is part of the Windows operating system

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...

 

I would expect perhaps 3-5 hours of mobile battery use from a laptop that is mid range tier like yours.

I get 9+ hours of use with my Spectre x360 13-ap000 top tier laptop.

 

I suggest turning the brightness down a bit and setting power option to balanced, not performance. That should help.

 


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