Z4000 hp mouse problem

[Ziad_ELTOKHI]

Hello hp,

I want to complain about the hp mouse z4000.I have this mouse and the problem is it keeps disconnecting from my laptop.By the way is has a usb to connect it to the laptop.

[Sneha_01]

Hi @Ziad_ELTOKHI,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you have ongoing issue with the mouse. I have shared  steps please find below:

Check the power and connection status

• Check the power and connection status to resolve issues with your wireless mouse.
• Check the power and connection status (mouse with a wireless USB receiver)
• Check the power and connection status (Bluetooth mouse)

Connect the mouse to a different computer

• If the mouse does not work as expected, connect the mouse to a different computer.
• Make sure that you have a second computer in working condition, and then turn on that computer.
• Connect the mouse to the second computer using the USB receiver or Bluetooth.
• If the mouse does not work with the second computer, the mouse might be defective.
• If the mouse works with the second computer, continue troubleshooting.

Test the mouse in HP PC Hardware Diagnostics UEFI

• Run Component Tests in HP PC Hardware Diagnostics UEFI to test the mouse, and then follow the on-screen instructions.
• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press esc repeatedly, about once every second. When the menu is displayed, press the f2 key.
• On the Main Menu, click Component Tests.
• To run the tests, click Mouse/Touchpad, select the test to run, and then click Run once. Follow the on-screen instructions to complete the test.
• NOTE:
• Your Component Tests menu might be different, depending on the components installed on your computer.
• 
• Run Windows Update
• Update your Windows 11 or Windows 10 computer using Windows Update.
• For more information, see HP PCs - Updating drivers using Windows Update (Windows 11, 10).
• How To Update Windows 10
• Learn how to update Windows 10.
• In Windows, search for and open Check for updates.
• If there are any available updates, they begin automatically
• To download and install optional updates, use the following instructions for your operating system:
• In Windows 11, select Advanced options, select Optional updates, select the updates that you want to install, and then click Download & install.
• In Windows 10, select View all optional updates, select the updates that you want to install, and then click Download and install.
• After the updates install, restart your computer when prompted.

Resolve specific mouse problems

• Resolve mouse issues such as poor tracking, slow pointer, poor visibility, or slow clicks.

Please click on the link: https://support.hp.com/us-en/document/ish_1997727-1501908-16

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support