• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-24-2019 03:48 PM

HP Recommended
Product: ZBook 15 G3
Operating System: Microsoft Windows 10 (64-bit)

Processor temps stay 65 C  and beyond when connected to a HP Thunderbolt Dock 230W G2 w/ Combo Cable, with max temps surpassing 90 C. This is with hardly anything (or nothing) running. When unplugged from the dock, processor temps are able to maintain 40 C easily, regardless of workload.

 

The dock is clearly hogging processor resources. What's strange is an identical setup is used by my coworker without these temperature/performance issues. We work in the same team on similar projects and have the same hardware setup.

 

How can I track down exactly why the processor is stressed when connected to the dock?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2019 06:31 AM

HP Recommended

Welcome to the HP Support Community @agavechris 

 

If you have not then try installing these updates???

 

HP Thunderbolt Dock G2 Firmware Installer:

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-15-g3-mobile-workstation/8693763...

 

REBOOT:

 

Then install:

 

HP Notebook System BIOS Update:

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-15-g3-mobile-workstation/8693763...

 

REBOOT:

 

REO

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-26-2019 06:31 AM

HP Recommended

Welcome to the HP Support Community @agavechris 

 

If you have not then try installing these updates???

 

HP Thunderbolt Dock G2 Firmware Installer:

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-15-g3-mobile-workstation/8693763...

 

REBOOT:

 

Then install:

 

HP Notebook System BIOS Update:

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-15-g3-mobile-workstation/8693763...

 

REBOOT:

 

REO

Was this reply helpful? Yes No

‎01-28-2019 10:35 AM

HP Recommended

There's still occasional spikes to 80+C but the median temperature is in the low 40s. No more constant 65+ and high fan.

Was this reply helpful? Yes No

‎01-28-2019 12:18 PM

HP Recommended

Great to hear that @agavechris 

 

REO

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.