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‎10-19-2024 05:26 AM

HP Recommended
Product: HP ZBook Create G7
Operating System: Microsoft Windows 11

The Thunderbolt ports of my My Zbook Create G7 are not working properly. They can only be used as normal USB ports. The device manager shows that there is an error with 15eb. When I try to update the bios, the update is stuck at the Thunderbolt step, and then reports the following error and gets stuck
Timeout waiting for FW
controller 15eb is not functional, tx ring full
I can't find a solution to a similar problem on Google. I saw two people asked the same question in the HP community but they didn't get an answer. How should I solve it?

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