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Message 1 of 4
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a concave shape in the middle of my laptop keyboard, does not latch it, scared of exploding

HP Recommended
Spectre x360 Convertible 13-ac0XX
Microsoft Windows 10 (64-bit)

It is two days I noticed that there is a concave shape in the middle of my laptop keyboard that does not let me latch it, and right click on mouse pad doesn't work any more. I am scared if it is about exploding. Need to speak a person to find out what the problem is and what I should do.

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@Shary606

 

Welcome to HP Community

 

I have gone through your Post and i Understand your concerns

 

Since this is a hardware issue, please contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Thanks for your reply but when I click on that link you had mentioned, it doesn't take me anywhere :

We can't find that page, but here's the good news - we've got other ways to find what you need."!

And when I click for instance on "Laptop", it takes me to the store.

When I click on "contact HP", it is actually what I did and I am recieving your answer!

Is there a better way, cuz there is no phone number and finding a clue here is a little confusing.

 

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HP Support Agent
HP Support Agent
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Message 4 of 4
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@Shary606

 

I have sent you a private message with the Direct Number for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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