• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-23-2021 07:28 AM

HP Recommended
Product: HP 15 669TU
Operating System: Microsoft Windows 10 (64-bit)

My issue is about SSD M.2 KINGSTON SA1000M8/240G is not detected in my Laptop HP 15 669TU but Western Digital WD M.2 working and the Kingston Service Center said about that matter your Laptop is not compactable for this device. please tell me about that matter i am currently using WD 500 GB SSD and its working fine. but kingston SSD not detected in my laptop . i thing this Kingston SSD is defected so please tell me about this matter. thankyou

1 REPLY 1

‎02-23-2021 01:58 PM

HP Recommended

@khemraj23 

 

Your machine supports M.2 SATA SSD drives only and Kingston SA1000 is an M.2 NVMe SSD drive that why it won't work. Your WD M.2 probably is a SATA drive. You can they physically are not the same.

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.