about upgrading the ram

[Shashankbr12]

My HP NOTEBOOK 15-ag114AU laptop comes with a micron technology 4gb ddr3 1866MHZ Ram.... Now i want to install another 4gb of ram for it but i didnt find any company ram of 1866mhz frequency.... my question is can i install a 1600mhz ram with the combining of 1866+1600mhz ram .... is it run smoothly?

[praveen196]

@Shashankbr12 Welcome to HP Community!

I understand that you would like to upgrade the ram.

I have checked the manual (page number 1)

Your product support two non-customer-accessible/upgradable memory module slots DDR3L-1600 single channel support (DDR3L-1600 downgrade to DDR3L-1333) DDR3L-1600 single channel

And support Supports up to 8 GB of system RAM in the following conƭgurations

● 8192-MB total system memory (8192×1) or (4096×2)

● 6144-MB total system memory (4096×1) + (2048×1) 

● 4096-MB total system memory (4096×1) or (2048×2)

● 2048-MB total system memory (2048×1)

In that case, I would suggets you contact our phone support and check for the option. They will help you.

Or you can contact the local service center for replacing the ram.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!