after windows update my hotkeys and number key are not working. device HP Notebook - 15g-dr0008tu

[jayeshsatve]

Subject: Urgent Help Needed: Hotkey and Keyboard Issues Post Windows Update

Dear community

I hope this message finds you well. I'm reaching out to the community in the hope that someone can offer assistance with a frustrating issue I've been experiencing since a recent Windows update.

After the update to Windows 10 64-bit version 22H2, my hotkey functions, including brightness and volume controls, as well as the LED keyboard light, have completely stopped working on my HP notebook 15. I've tried various troubleshooting steps, including checking the HP website for drivers, but unfortunately, there are no drivers available for this specific version.

The problem extends beyond the hotkeys; I'm also facing difficulties with the number keys. To use them, I have to turn on the on-screen keyboard multiple times, and even then, the num keys only start working intermittently. I've tested with different physical keyboards, and the issue persists.

I've taken several steps to address the problem, including a factory reset and checking the BIOS settings (where the action keys for media control are already enabled). I've also tried various key combinations, such as fn+esc and fn+f2, without success. Additionally, I performed a keyboard reset, but the problem seems to be related to the keyboard drivers or software.

My search for the necessary drivers on the HP website has been unfruitful. The driver section only includes a touchpad driver, and the HP Hotkey Support for EliteBooks didn't resolve my issue either.

If anyone in the community has faced a similar problem or has insights into where I can find the required drivers for hotkeys and the keyboard for an HP notebook 15, I would greatly appreciate your guidance. Your expertise could make a significant difference, and any help will be invaluable.

Thank you in advance for your time and assistance.

Best regards,

[Nal_NR]

Hi @jayeshsatve ,

Welcome to the HP Support Community.

I'd like to help!

Excellent description and a great diagnosis. It is greatly appreciated.           

This might require one-on-one interaction to fix the issue via remote assistance.  

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

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