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‎04-11-2020 02:16 PM

HP Recommended
Product: HP Envy Laptop 17-aeXX
Operating System: Microsoft Windows 10 (64-bit)

I have  a USB 3.0 device that does not work reliably at 3.0 speeds (thumbdrive disconnects itself, runs too hot) but is rock-solid on USB 2.
My machine only has 30 SuperSpeed ports, need to hobble/throttle one or more of them.
Can't see anything obvious in device manager--any hints?

 

2 REPLIES 2

‎04-16-2020 09:25 AM

HP Recommended

@ddddavo


Welcome to the HP Support Community!

 

Does this device work on other computers?

 

You do not have option to throttle the USB Speed on HP Notebooks. This is done in the best interest of safeguarding the PC for the optimal performance and not to cause any extensive component failure.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎04-16-2020 09:47 AM

HP Recommended

The device works fine on other computers' USB-2 ports, but USB-3 makes it overheat (it's a thumb-drive, with 128 GB it just has too much going on to stay cool).

The device almost works fine on this laptop when I plug it in to a USB hub that only supports USB2, but due to some driver or hub issue it will not reliably recover from suspend (it disconnects itself during the resume process).

I'll just have to try a different USB hub.

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