06-08-2016 12:03 PM
Only the parts listed in the manual is supported and tested by HP.
Third party products are used at own risk.
06-08-2016 01:36 PM
Recently I have updated windows 10 KB3140741 and KB3139907.After the updates touch pad show some erratic behaviour.With the help of my laptop designer forum,I reinstall various versions of the synaptics driver.But the problem didn't removed away.Frustratedly I have completely format all drives and reinstall windows.But still I have problem of scrolling.When its scrolls down,if I give a key input It comes to normal state for some time.I felt Its not a hardware issue,since it happens even I disable touchpad.Is there any autorefreshing bugs?Its very annoying.Recently I have changed my laptop charger power code which I get from local shop.How can I remove these two updates? I didn't observe these problem during hardware test in HP.Please help me to overcome thisissue.A loads of thanks in advance.I'm heavily fed up.
06-08-2016 03:44 PM
I do not think the touchpad issue was caused by the power cord. Does the problem happen right after you changed the power cord?
06-09-2016 04:44 AM
No,right after the updates.Today I completely clean all drives,I but the updates were there still.ididn't install the synaptics driver again.Any how I didn't observe the auto scroll issue.But some noisy movements of pointer could be obsrved.There is some issue with those updates and hardware sync
06-10-2016 08:07 AM - edited 06-10-2016 08:23 AM
There may be some conflicts between the update and the old software. It might be fixed in the future update release.
11-05-2016 12:38 AM
My end key pa is automatically pressed.I have disable the end function using keytweak.But in keypad testing if I press END key once then it continuosly pressed.Whatcausethis?How Can I disable this?
11-08-2016 09:45 AM
Thank you for reaching out to us on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I came across your post and wanted to assist you.
This seems to be a hardware issue, I would recommend you contact our HP Phone Support for available service options. Please visit this link http://support.hp.com/us-en/contact-hp and fill in the product details to get the tech support number.
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