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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- % available (plugged in)

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03-11-2021 12:09 PM
My laptop charges up to 69% stopped charging and the power light changes to white, when unplugged and discharged for few seconds, the charging continues for few minutes and stop again, indicating white light, 70% available (plugged in) I have to continue unplugging and plugging in for the charging to continue.
03-14-2021 07:43 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?
- Did you make any changes on the settings of your PC prior to the issue?
While you respond to that, let's try these steps:
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)
BIOS default:
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer.
If the test passes, continue with these steps:
- 1. Go to Start, search for Device Manager, and open this result.
- 2. Expand batteries.
- 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
- 4. Shut down the computer.
- 5. Disconnect the charger.
- 6. Remove the battery.
- 7. Hold down the power button for 1 minute.
- 8. Insert the battery only.
- 9. Attempt to turn the battery on.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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