batteri problem

[Jimmy_Flodin]

The diagnostic claims that i shoul replace battery on my new (2 month) old laptop. fault code:

 0Q87XD-C0VC2W-MFPWWK-C0AN23 

The Battery 22% remaining

[erico]

When you do not identify your desktop or laptop PC, you tie our hands behind our backs. 

We would like to help.

When logged into Windows, hold down the Windows key and tap the R key once.

That will open the Windows run dialogue

Type in msinfo32 and press enter.

The ninth line  in the system summary list on the right hand side is the SKU and the HP product number. Kindly post it in your next reply in your thread.

The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.

[Jimmy_Flodin]

My System-SKU 8B3U2EA#UUW

[erico]

That should not be happening. A battery issue at less than one year is covered under the factory warranty.

It is unfortunate the HP removed the means we, as Experts, used to have to decode Diagnostic error messages.

You should be able to see something that is in human language in the HP Support Assistant.

Here is the Support Portal for your laptop. Click on the Service & Repairs button

https://support.hp.com/se-sv/product/warranty-repair/hp-15-laptop-pc-15-e3000/model/2101006341?sku=8...

Troubleshooting  problems with the Battery and Adapter

https://support.hp.com/se-sv/contact/solution/laptop/battery-adapter

[Jimmy_Flodin]

Problem is gone i think it was one of belows uppdate that cauesd the problem:

Uppdatering för säkerhetsinsikter för Microsoft Defender Antivirus – KB2267602 (version 1.407.891.0) – Aktuell kanal (bred)

Uppdatering för säkerhetsinsikter för Microsoft Defender Antivirus – KB2267602 (version 1.407.905.0) – Aktuell kanal (bred)

Uppdatering för säkerhetsinsikter för Microsoft Defender Antivirus – KB2267602 (version 1.409.2.0) – Aktuell kanal (bred)

Uppdatering för säkerhetsinsikter för Microsoft Defender Antivirus – KB2267602 (version 1.409.16.0) – Aktuell kanal (bred)

Uppdatering för säkerhetsinsikter för Microsoft Defender Antivirus – KB2267602 (version 1.409.28.0) – Aktuell kanal (bred)