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‎08-18-2019 06:46 AM

HP Recommended
Product: HP EliteBook Folio9480m
Operating System: Microsoft Windows 10 (64-bit)

 before a couple of days I had a battery problem and i will describe to you what happened

The battery was working very well, after a few days i tried to start the laptop but it seemed that its not starting up , i plugged in the charger and the battery light is orange so that the battery is charging , when i press in the battery icon at the right bottom of the screen it says that battery 1 is not presented and battery is 26% (at this moment it is 16) but not charging (just plugged in ) 

when i unplug the charger the laptop turns off at the same time as if there is no battery inserted.

 i have tried to uninstall and reinstall the battery driver but nothing happened and i tried to use the hp diagnostic tool and it gave me this error : (9TV80X-96L9P6-MFGJMF-C0BL13)  , i also tried to update my windows and update the BIOS  but nothing changed.

should i change the battery or it would be a software issue ???

1 REPLY 1

‎08-18-2019 06:59 AM

HP Recommended

change the battery. Batteries always seem to go ut suddently...working one day and bad the next. The error code means bad battery. 

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