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Common problems for Battery
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‎04-08-2019 04:42 AM

HP Recommended
Product: HP Pavilion 15q
Operating System: Microsoft Windows 10 (64-bit)

at battery test comes the message error-ID GG9WKA-7NT9K1-XD7WMF-C0EQ03.
Is it battery broken or error laptop?

1 REPLY 1

‎04-08-2019 05:12 AM

HP Recommended

Hello Sodi,

 

So that error code you have is somthing that HP customer support will be able to help you with.

 

That code I believe is generated to allow them to diagnose the issue and it's somthing that you will need to contact HP directly about. This would suggest there is a problem with the battery rather than an error than the laptop.

 

When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.
If the battery fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

 

Let me know if you have any other questions,

C 

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