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‎02-07-2021 01:33 AM

HP Recommended
Product: Hp omen 17cb00
Operating System: Microsoft Windows 10 (64-bit)

so yesterday i was updating my motherboard bios to f.35 and now I'm facing an issue with battery calibration i ran diagnostic test but it keeps canceling my test then i went to bios to run the test from there battery passed the test but wants me to do battery calibration and I did it....took me 4hours then after all this I checked in hp assistant the error still there..i don't know what to do.

3 REPLIES 3

‎02-09-2021 10:44 AM

HP Recommended

@Acamkt93

 

I reviewed your post and I understand that you are getting a battery calibration message after updating the BIOS.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you getting the calibration message in the HP support assistant? If yes, then uninstall HP support assistant and then install it again and test.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111739.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎02-10-2021 01:58 PM

HP Recommended

hey,

I redownloaded hp assistant again but if I do the battery check again it shows the error...also i have the latest bios (f35) thats the main issue..i didn't have this problem on f7 bios..it all happend when i updated the bios

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‎02-11-2021 01:35 PM

HP Recommended

@Acamkt93

 

Follow the steps in the below article to calibrate the battery and check if it helps.

 

https://support.hp.com/in-en/document/c04700771

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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