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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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‎04-01-2020 11:19 AM

HP Recommended
Product: Pavilion 11
Operating System: Microsoft Windows 10 (64-bit)

hi, I can't charge my batt (o% available, plugged in). Any suggestions? Tks

1 REPLY 1

‎04-06-2020 03:15 PM

HP Recommended

@danburic Welcome to HP Community!

 

I understand that you are unable to charge the battery.

 

Do not worry. I will try to fix the issue.

 

Please try the below steps and check for the issue.

 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

 

Link for battery testing and calibration 

 

Also, please update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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