battery does not charge

[inder9]

Product: HP Spectre X360 Convertible 15-Bl012dx

Operating System: Microsoft Windows 10 (64-Bit)

Hi, I have a HP Spectre x360 Convertible 15-bl012dx laptop. Recently, my battery won't charge and the battery icon tells me that it's plugged in but not charging. I ran an HP Support Assistant diagnostic on the battery, and it recommends that I replace my battery.

I have spent many hours on the HP support website but could not find the replacement battery. Where can I find and buy the battery and get it replaced?

Thanks

[Huffer · Accepted solution]

Service Manual:

Manual 

See pp. 23-24 for "how to".

Battery, 6-cell, 79-WHr, 3.43-AHr, Li-ion 902499-856

HP no longer stocks this so you have to go to the aftermarket:

https://parts.hp.com/hppartsIGSO/Default.aspx?mscssid=F451D82594974F16B18183F6E4A2256B&NoMatch=true

https://www.amazon.com/BE%C2%B7SELL-KB06XL-15-BL002XX-15-BL000NA-15-BL030NG/dp/B08GWV46QP/ref=sr_1_6...

The above from amazon.com is a 3rd party compatible battery but from a well-rated seller and will be fine for your needs. Post back with any other questions and please accept as solution if this is the info you needed. 

[inder9]

Thank you very much

[inder9]

As suggested, I got the battery replaced at Best Buy, but it is not working.

I cannot start the the laptop on battery power.

When I use HP Support Assistant to check the battery, it does not recognize the battery. The message I get is 'No battery'.

Best Buy says that the battery is installed properly.

Should I try another battery from Amazon?

Can I use the laptop without battery, on power adaptor?

Thanks.

[Huffer]

For the record I suggested you replace it but I did not recommend Best Buy. Don't get me started and I will not comment further. Did Best Buy supply a genuine HP battery or what? The old battery was at least detected by the system, right?

[inder9]

I bought the battery myself from Amazon, as you suggested.

I did not have the right screw drivers to open the laptop so I took it to Best Buy to open the laptop and replace the battery that I gave to them.

What should I do now? Please let me know.

Your help is greatly appreciated.