battery doesn't hold a charge

[Charlie313]

Battery doesn't hold a charge

[Garp_senchau]

@Charlie313, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Victus laptop battery is not holding a charge, here are some troubleshooting steps you can follow:

Perform a Hard Reset:

• Turn off the computer.
• Disconnect the AC adapter and any external devices.
• Press and hold the power button for approximately 25 seconds.
• Reconnect the AC adapter and turn the computer on.

Battery Test using HP Support Assistant:

• Open HP Support Assistant on the laptop. If it's not installed, you can download it from the HP Support Assistant website.
• On the My Dashboard tab, click on "Battery" and then select "Run Battery Check."
• Review the results of the Battery Check to determine if the battery is functioning properly.

Possible Battery Issues Identified:

• Normal: The battery is functioning properly.
• Weak or Very Weak: The battery works but capacity has decreased due to aging. Consider replacing the battery.
• Replace: The battery needs to be replaced due to a fault.
• Failure with ID Number: The battery has a hardware failure.
• No Battery Detected: This means a battery is not installed or detected.

Reference: HP Notebook PCs - The battery doesn't charge or power the laptop | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,