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Message 1 of 4
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battery doesnt charge

HP Recommended
omen laptop 17-anOxx
Microsoft Windows 10 (64-bit)

my new battery doesnt charge, the old one charges fine, but dies after 1,5 hours, thats why the replacement

top foto: old battery

bottom foto: new battery

gammelt batteri.jpgnyt batteri.jpg

3 REPLIES 3
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Message 2 of 4
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HP Recommended

It's an aftermarket battery: HP did not make it. Contact your seller as every now and then a new battery is just bad. Manufacturing is not perfect. 


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Message 3 of 4
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HP Recommended

i ran it thru the HP PC Hardware Diagnostic Center, and it passed: 

CeementBatteryCheckResult: 11
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOk: True
ACAdapterStatus: False
Primary_TestresultString: OK
Primary_DesignCapacity: 5973mAh
Primary_FullChargeCapacity: 5920mAh
Primary_RemainingCapacity: 2559mAh
Primary_MaxError: 0
Primary_CycleCount: 0
Primary_Temperature: 24deg C
Primary_Voltage: 15442mV
Primary_Current: 1950mA
Primary_DesignVoltage: 14400mV
Primary_Status: 128
Primary_CellVoltage1: 3856mV
Primary_CellVoltage2: 3861mV
Primary_CellVoltage3: 3861mV
Primary_CellVoltage4: 3864mV
Primary_SerialNumber: 00015 09/09/2019
Primary_ManufacturerName: 131-42-E9
Primary_BatteryCTNumber: N/A
Primary_Warranty: 1
Primary_CalibrationType: 3
Primary_ChargeControl: Supported
Primary_TempCharge: True
Primary_ChargeTest: True
Primary_ChargeCapacity: 99
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: True
Primary_DesignCycleCount: 300

 

but maybe you are right, i'll send it back and get a new one

thanks

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Message 4 of 4
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HP Recommended

Hey! I have the same exact poblem as you!

Same battery etc.

Did you sort out the issue? If you did please tell me how to fix it, i've been working on it for like 23 hours now.

 

Thank you 🙂

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