-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- battery doesnt charge

Create an account on the HP Community to personalize your profile and ask a question
01-03-2021 02:26 AM
my new battery doesnt charge, the old one charges fine, but dies after 1,5 hours, thats why the replacement
top foto: old battery
bottom foto: new battery
01-03-2021 05:17 AM
i ran it thru the HP PC Hardware Diagnostic Center, and it passed:
CeementBatteryCheckResult: 11
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOk: True
ACAdapterStatus: False
Primary_TestresultString: OK
Primary_DesignCapacity: 5973mAh
Primary_FullChargeCapacity: 5920mAh
Primary_RemainingCapacity: 2559mAh
Primary_MaxError: 0
Primary_CycleCount: 0
Primary_Temperature: 24deg C
Primary_Voltage: 15442mV
Primary_Current: 1950mA
Primary_DesignVoltage: 14400mV
Primary_Status: 128
Primary_CellVoltage1: 3856mV
Primary_CellVoltage2: 3861mV
Primary_CellVoltage3: 3861mV
Primary_CellVoltage4: 3864mV
Primary_SerialNumber: 00015 09/09/2019
Primary_ManufacturerName: 131-42-E9
Primary_BatteryCTNumber: N/A
Primary_Warranty: 1
Primary_CalibrationType: 3
Primary_ChargeControl: Supported
Primary_TempCharge: True
Primary_ChargeTest: True
Primary_ChargeCapacity: 99
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: True
Primary_DesignCycleCount: 300
but maybe you are right, i'll send it back and get a new one
thanks