battery failure id meaning

[clanierg]

Hello,

             I did a battery test and a battery failure id code came back as - 

 Failure ID - Q3073X-7JP903-MFPWMF-COFE03  -  trying to find out what this means

                                Thanks

[DavidSMP]

Hi @clanierg,

Thanks for stopping by the HP community. A very good day to you. 🙂 I reviewed the post regarding issues with the battery. I will be delighted to assist you here. 🙂

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a power outage or surge?
• Please provide the complete model# or product# of the notebook to assist you better.

For now, try these steps:

The battery has failed and needs to be replaced by contacting HP phone support. If it is a removable battery then you might be able to replace it. If it is a sealed internal battery, then the product needs to be sent in for service to get the battery replaced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

You could also check the HP part store via this link: http://hp.care/2tp77rQ and follow the on-screen instructions to contact them in this regard.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

[clanierg]

Hello,David

                    HP Pavilion Notebook

                    Serial #  5CD53270QD

                    Product # K9F81AV

                     Windows 7 Professional 64-bit Service Pack 1

         Hope this helps.,  I  talked with 2 HP Rep and hp doesn't have 800049-001 in stock, Do you know

of a Honest  Company  that carrys Grade A  and New batteries for my p/c., Can i use a 15.2v  / 2800mah /

instead of  14.8v / 2620mah /

                    Thanks  clanierg

[DavidSMP]

Hi @clanierg,

I reviewed the post. Thanks for the super quick response. It is great to have you back. You've displayed immense technical flair, brilliant efforts and terrific attitude to try and resolve the issue. Kudos to you for that. 🙂

Please use only the battery that has been tested for this computer and mentioned in the service manual. Please try to contact HP part store in this regard via this link: http://partsurfer.hp.com or you could try HP Shopping via this link: http://store.hp.com also and follow the on-screen instructions to purchase the battery.

If stocks are still unavailable then check on reputed sites like Amazon for this battery and make sure that it is compatible with your computer. You could also check with your local Best Buy or Staples Store.

Now trust me I've done all I can to assist you here by keeping your best interest in mind. It has been an absolute privilege to share this platform with you and an immense delight to work with you. I hope things work great for you.

If this helps, then to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care, stay healthy, keep smiling big and have a blessed week ahead. 🙂

Cheers!