battery full charge capacity

[MahmoudK]

hey, I think i have a problem in my laptop battery. I bought the laptop three months ago. The full charge capacity  is decreasing fast. , and when  i bought it it was 39,504 mWh and the design capacity is 41,753 mWh. Now after 3 months the full charge capacity is 36,995 mWH.  Can you tell me please what to do, and if this is a problem ? again the laptop is new. Thanks

[The_Fossette]

@MahmoudK

I reviewed your post and I understand that the battery charge capacity is decreasing fast.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, follow the steps in the below article, and do a battery calibration.

https://support.hp.com/in-en/document/c04700771

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[MahmoudK]

tahnks for  your efforts. sorry for being late, i tried both ways and nothing happened. sorry for that

what should i do now guide me please

[The_Fossette]

@MahmoudK

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!