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‎08-04-2024 04:30 AM - last edited on ‎08-04-2024 03:52 PM by Retired

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3Y5AV)
Operating System: Microsoft Windows 11

Here's a message you can use:

---

Hi everyone,

I'm having an issue with my HP Laptop 15-dw3003ne (model 302C7EA). It won't turn on using battery power and only works when connected to an AC power supply. The failure ID is 6FM860-A01C6Q-XD7V5F-CA7E03, and the diagnostics show "Battery Check: Primary - Replace <40>" and "Status: Bad Cell <40>."

Has anyone experienced a similar issue or have any advice on what steps I should take next? Any help would be appreciated. Thanks!

Serial number: [personal info removed]
Product number: 302C7EA

1 REPLY 1

‎08-04-2024 10:20 AM

HP Recommended

Hi @15-dk1148TX 

 

unfortunately, the battery will have to be replaced if it is damaged.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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