battery issue

[Sriram27]

Hi My laptop hp shutting down when it comes to 65% of the battery if I didn't plugin the charging cable. Don't know why it is happening like that. before it was fine even the battery went down below 10% without the charging cable plug in. Kindly let me know whether it is because any software issue or something else. 

[Max3Aj]

@Sriram27, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 I understand your HP Laptop PC 14-d2000 is shutting down unexpectedly when the battery reaches around 65%, even though it used to work fine below 10%. This issue is likely related to battery calibration or degradation, but let’s walk through a few steps to diagnose and resolve it.

Perform a Battery Check Using HP Support Assistant

Open HP Support Assistant on your laptop. If you don’t have it installed, you can download it here: HP Support Assistant | HP® Support

Go to the "Battery" section and run the Battery Check.

If the result shows the battery is weak or needs calibration, follow the on-screen instructions.

Calibrate the Battery

Battery calibration helps the system accurately detect the battery charge level.

1. Charge your laptop to 100% and keep it plugged in for at least 2 more hours.
2. Disconnect the charger and let the battery drain completely until the laptop shuts down.
3. Leave it off for at least 3–5 hours.
4. Plug in the charger and charge it uninterrupted to 100%.

This process helps reset the battery's charge indicator.

Update BIOS and Drivers

Outdated BIOS or power management drivers can cause battery misreporting.

Visit the HP Software and Driver Downloads page: Official HP® Drivers and Software Download | HP® Support

Enter your product number (2P5F4AV) if needed.

Download and install the latest:

• BIOS update
• Chipset drivers
• Power management drivers

Run HP PC Hardware Diagnostics (UEFI)

1. Turn off the laptop.
2. Press Esc repeatedly, then F2 to open the diagnostics menu.
3. Select Component Tests > Power > Battery Test and run it.  

HP Notebook PCs - Testing and calibrating the battery (Windows) | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support