battery issue

[anirudh_170993]

my laptop is a year old and now i am facing issues with the battery , laptop's battery is not getting charge beyond 56%.and this is happening from past 1 week or so . what should i do?

[asmita6658]

@anirudh_170993

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the battery.

Don't worry, I'm here to help! To better assist you -

1) Were there any hardware or software changes made to the computer? 

2) Have you tried any troubleshooting steps before posting here? 

While you respond to that, let's try these steps -

Solution# 1 Hard Reset -

1) Shutdown the computer.

2) Unplug all the Adapter and peripherals connected.

3) Remove the Battery.

4) Press and hold down the power button for 15 to 20 seconds.

5) Plug-in the Adapter and put the Battery back into the computer.

6) Try to turn on the computer.

Solution# 2 BIOS Defaults -

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F10 once for BIOS.

4) Press F9 for BIOS defaults.

5) Press F10 to save and exit.

Solution# 3 Battery Test -

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F2 once.

4) Go to Component test.

5) From the list, run the Battery test.

If the issue still persists, try re-installing the  Microsoft ACPI-Compliant Control Method Battery -

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right click on the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in.

😎 When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

You may also refer to this document for more information.

Hope this helps!

Keep me posted.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!