battery issue

[kingpin300800]

can someone help me with a battery issue. my hp battery doesn,t stay charged very long, then when it shutdown and restarts i get the following message

[Deep_World]

Hi @kingpin300800,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern about  the battery issue, don’t worry let me help you with this.

To better understand the issue, could you please provide a few more details?

• The exact HP laptop model 
• How long the battery lasts before shutting down.

In the meantime, here are a few steps you can try:

1. Run HP Hardware Diagnostics: Restart your laptop and press F2 repeatedly to access HP PC Hardware Diagnostics. Run the battery test to confirm its health status.
2. Check BIOS Updates: Sometimes updating the BIOS can resolve battery communication issues. You can download the latest BIOS update from HP’s support website https://support.hp.com/  for your specific model.
3. Perform a Hard Reset: Shut down the laptop, disconnect the charger, and hold the power button for about 15 seconds. Then reconnect and power on.
4. Use HP Support Assistant: This tool can run diagnostics and provide tailored recommendations.

If the diagnostics confirm the battery is failing, replacement may be necessary.
 

I hope this helps.

[kingpin300800]

Hi Deep World,

                          The model# of my hp computer is ( HP LAPTOP Model# 15-dy103nr. The battery will go from 90% to shutdown in about 20-25 minutes 

                                                                                                                  KINGPIN300800

[kingpin300800]

 Hi Deep World,

                                       Here are the results of the battery tests

[Deep_World · Accepted solution]

Hi @kingpin300800,
 

Thanks for your response and Thank you for sharing those details and running the battery diagnostics  that really helps us understand what’s happening.

From the test results you provided, the battery has a cycle count of 1172 and shows “calibration required.” A cycle count that high indicates the battery has gone through many charge/discharge cycles over its lifetime, which naturally reduces its ability to hold charge. The “calibration required” status also suggests the battery’s internal sensors may not be reporting charge levels accurately, which can cause sudden shutdowns.

Here are a few steps you can take:

• Battery Calibration: HP provides a calibration process through HP Hardware Diagnostics or HP Support Assistant. Running this can help the system better estimate the remaining charge. (https://support.hp.com/us-en/document/ish_2268927-1713329-16 )
• Consider Replacement: Given the cycle count, the battery is likely nearing the end of its usable life. If calibration doesn’t improve performance, replacing the battery may be the most effective solution.

I know replacing hardware isn’t always ideal, but batteries are consumable components, and after extensive use, they do wear out.

I hope this helps.

[kingpin300800]

Hi Deep World,

                                   Thank you for all your help and time in this matter. Do you know if there is a good video to replace an internal battery on my model of computer?

                                                                                           KINGPIN300800

[Deep_World]

Hi @kingpin300800,

Thanks for your response. 
 

For safety reasons, we don’t recommend attempting to replace the internal battery on your own, as it involves delicate components that could be damaged during the process. The best option would be to contact an authorized HP service center, where trained technicians can safely replace the battery for your specific model. They’ll ensure everything is handled properly and that your device continues to perform at its best.

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

Deep_World
 

[kingpin300800]

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