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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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‎05-14-2023 03:38 PM

HP Recommended
Product: HP 15 Laptop PC 15-e3000 (4X377AV)
Operating System: Microsoft Windows 11

my laptop battery level is stuck at 62%.
it detects when plugged in, and the battery appears to be functioning properly, but the battery level remains fixed at 62%.  neither lowers nor rises.

I do the battery test from the uefi, but it seems to be everything ok.

any suggestions?

thanks 😃

Category:
1 REPLY 1

‎05-14-2023 05:50 PM

HP Recommended

Have you used the Battery-Report utility to see what condition and how many cycles your battery has had?

 

See the article I wrote explaining how, that can be done.

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...

 

Your laptop seems to not be calibrating itself, judging from your description. Calibrate the battery manually as described in the video below.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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