• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you are having hardware issues with your computer, please, Click here for more information.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP ENVY 15-u010dx x360 Convertible PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

I have a HP ENVY X360 touchscreen that is 7 years old. Looking at it you would thinks its almost brand new (i take care of my $h!t). Anyways the battery is internal and can not be replaced and is no longer taking a charge and is now at 8%, what I am needing to know is once the battery hits 0% will the laptop continue to operate as long as it has a charger plugged into it or will it essentially be a paper weight? Thanks in advance for your time and input!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Then why publish a Manual showing how to replace it? See pp. 31-32 of this:

 

Service Manual 

 

3-cell, 43-Wh, 2.83-Ah, Li-ion battery 761230-005

 

$26 on amazon.com

 

https://www.amazon.com/761230-005-15-U010DX-15-U011DX-15-U110DX-15-U111DX/dp/B095H6GB8M/ref=sr_1_2_s...

View solution in original post

6 REPLIES 6
HP Recommended

The battery can and should be replaced. We can help you do it. It's just internal and you need to remove the back to get to it. Battery will cost $50-100. Let us know if you want to keep using it. You could use it after the battery is dead but will cause some annoying issues. 

HP Recommended

Thank you! I would look into this option, but HP has told me that it is not replacable.

HP Recommended

Then why publish a Manual showing how to replace it? See pp. 31-32 of this:

 

Service Manual 

 

3-cell, 43-Wh, 2.83-Ah, Li-ion battery 761230-005

 

$26 on amazon.com

 

https://www.amazon.com/761230-005-15-U010DX-15-U011DX-15-U110DX-15-U111DX/dp/B095H6GB8M/ref=sr_1_2_s...

HP Recommended

Thank you so much! I have already ordered a new laptop 1) because this one is not windows 11 comaptable and at first i was being told the battery was non rplaceable and I am now dow to 5%. At least now I can cheaply replace the bettery and make use of this laptop for something else rather seeing it being destroyed cause it really is in good condition.

HP Recommended

Another misleading piece of information. If you want to run Windows 11 on it you can. Workarounds available. You will enjoy a new laptop however. 

HP Recommended

I had the same issue. Tried everything, but...

Updated the BIOS last night & problem solved.

Now charged to 100%! 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.