battery not charging

[Rupeshsahu]

I have a pavilion HP laptop .I bought it in 2014. Now the battery doesnot charge. And the light near the charging point blinks (white) and the taskbar shows connected, not charging. My laptop can only stwrt when connected to a charger.
So i want to know is it the charging point or just my battery drained.

[Jeet_singh]

Hi @Rupeshsahu,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

As I Understand the laptop is plugged into the adapter/charger but it doesn't charge or power on anymore,

Don't worry, though, as I have a few steps listed below that should help you resolve this concern:

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

Battery Does not Power Notebook or Hold a Charge

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures

Battery Does Not Charge when Using a Voltage Adapter with the Power Adapter

Battery Indicator Light Turns On and Off While Battery is Charging

To understand more about how your battery works: Click here

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.

If you appreciate my assistance, please click on the thumbs up icon.

Both icons are below this post.

Have a good day, Ahead.

Regards,

[Rupeshsahu]

I can't do that. Because the battery is at 0% charge.so whenever I unplug the charger the laptop turns off. So i took it to a service center nearby he told me that we have to change the battery, its drained.so i exchanged the battery. Its fine now.
I have another minor problen though.
The screen has a white vertical line in the middle. Is there anyway to make it go away. I just dont want to exchange the whole display.

And thanks for ur reply.

[Jeet_singh]

Hi @Rupeshsahu,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

As I  understand there is a vertical line in the middle of the screen on your HP laptop. I'll be really glad to help you with this,

The first steps that you should attempt is to make sure that the vertical white lines do not appear in the BIOS. To do this I have included the steps below.
 

1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

Once you are in the BIOS, if the lines are still present, it is likely a hardware failure. 

The next two steps may resolve the issue:

The first one is to do a Hard Reset on the notebook.

The next step would be to perform a Bios update.

Let me know how it goes for further assistance,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[Rupeshsahu]

Its a hardware problem.I have been looking for solutions in youtube what they do is they open the laptop's moniter and then stick a tape in the back of the screen.Do you think it would be safe to open the laptop and do that.becuz otherwise i would have to give it to a service center.a nd its out of warranty and they say just replace it and i dont want to do that 😞

[Jeet_singh · Accepted solution]

Hi @Rupeshsahu,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. 

I understand you are having a hardware issue on your HP notebook. I'll try my best to help you with this,

HP Doesn't recommend any upgrade/downgrade of any hardware parts or software that is bundled with the product. It may affect the manufacturer's warranty and performance. You can change the configuration at your own risk.

You could either check with a local tech or you can contact our HP phone support for having the unit repaired for a charge. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,