battery not charging

SergiosPetrakis · ‎10-12-2023

I just bought the HP 255 15.9 inch G9 notebook and started setting it up. I let it charge for a couple of hours and then went to turn it on. Nothing happened when I pressed the power button, so then I tried plugging it in and trying again, which worked. A couple minutes later I'm in windows and notice that the battery is at 1% and not charged at all, how can I fix this without having to return it back?

erico · ‎10-12-2023

I suggest charging it overnight. Your laptop may have a faulty battery.

If that does not resolve the issue, you will need to initiate a return for a replacement or repair.

I do not believe there is any other option available.

I can understand your frustration.

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SergiosPetrakis · ‎10-12-2023

I will do the former for now. However, I would like to ask what colour the LED should be while it's charging, because it's currently white while not storing any power, thanks in advance.

erico · ‎10-13-2023

It should be amber when it is charging.

You definitely need to make contact with HP or the vendor you purchased it from.

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