battery not charging

[Shell710]

my battery is not charging on my HP Envy x 360 laptop - how do I get a new one ?

[Max3Aj]

Hi @Shell710, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Envy x360 battery is not charging, try the following troubleshooting steps:

Basic Checks

Check the Power Adapter & Cable

• Ensure the adapter is properly plugged in and not damaged.
• Try a different power outlet.
• If available, test with another HP charger of the same rating.

Inspect Charging Port & Connection

• Remove dust/debris from the charging port.
• Ensure the connector is firmly plugged in.

Check for Battery Indicator Lights

• If the light blinks white or amber, there may be a charging issue.
• If there’s no light, the adapter or port may be faulty.

Software & BIOS Troubleshooting

Reset Battery & Power Settings

• Shutdown your laptop.
• Unplug the charger.
• Press and hold the power button for 30 seconds.
• Reconnect the charger and turn it on.

Run HP Battery Check (HP Support Assistant)

• Open HP Support Assistant (Start > Search for HP Support Assistant).
• Go to Battery Check and run a test.

Check Battery Status in Windows

• Open Device Manager (Win + X > Device Manager).
• Expand Batteries.
• Right-click Microsoft ACPI-Compliant Control Method Battery and select Uninstall.
• Restart your laptop (Windows will reinstall the driver automatically).

Update BIOS & Drivers

• Go to HP Support Website and download the latest BIOS and chipset drivers for your model.

Hardware Troubleshooting

Test with Another Charger (if available)

• Use a compatible HP charger to rule out a faulty adapter.

Check Battery Health

• If your laptop is older, the battery may have degraded and need replacement.

If the battery only charges when the laptop is off, it may be a power management issue.

If nothing works, try charging in BIOS (Restart → Press F10 to enter BIOS → Leave plugged in for 30 mins).

If the issue persists, the battery or charging circuit may be faulty.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support