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‎10-17-2026 12:34 PM

HP Recommended
Operating System: Microsoft Windows 11

battery not charging just bought in march used 5 times

Category:
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1 REPLY 1

‎10-19-2026 05:10 AM

HP Recommended

Hi @Timrain1day,

 

Welcome to the HP Support Community!

 

Since you purchased the laptop in March and have used it only about five times, I understand your concern about the battery not charging.

 

Please try the following steps:

  • Connect the original HP charger directly to a working wall outlet.
  • Check whether the charging indicator turns on when the charger is connected.
  • Disconnect the charger, shut down the laptop, and disconnect any connected peripherals. Reconnect the charger and turn the laptop on.
  • If the laptop starts, press Esc repeatedly during startup, then press F2 to open HP PC Hardware Diagnostics. Run the battery test and note any failure ID.

Could you please share your exact HP laptop model and confirm whether the laptop powers on and whether the charging light comes on when you connect the charger?

 

Best regards,
Kuroi_Kenshi

I'm an HP Employee.


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