battery not detected

[Gerries]

I have replace my battery and now I keep on getting this message and battery not detected A battery was not detected. If a battery is installed, please re-insert the battery and AC adapter to retest the battery. I cant update my bios coz windows says my bios is up to date, I have tried the method of removing the battery and then press power button for 15 seconds that doesn't work and I have tried resetting my bios but the bios doesn't show me that option any help please 

[Riddle_Decipher]

@Gerries Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, I have a few steps listed below that should help you resolve this concern:

Unplug the charge, Turn off the laptop and turn it back on after 30mins.

Reinstall Microsoft ACPI-Compliant Control Method Battery under device manager:

1) In the search box, type and open “Device Manager”.

2) Expand “Batteries”.

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

4) Click on “Uninstall”.

5) At the prompt put a check in the box to remove the current driver

6) Shutdown the computer.

7) Remove the battery for a minute and then put it back in. (Skip this step if you have a non removable battery)

8 - When the computer comes back up it should automatically find the driver.

9) Go to Device Manager.

10) Expand Batteries.

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.

12) Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

If the issue persists, run a battery and adapter test using the steps mentioned in this link: Click here

P.S: Welcome to HP Community 😉

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