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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Re: battery not fully charging
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03-14-2017 05:19 AM
I notice that the battery age is 1061 days. That is an old battery.
The terminal voltage and the design voltage are not even close. That is peculiar.
Even though the diagnostic test has passed, those two items may be the cause of the rapid loss of charge when you are using it.
I would still consider the battery as a strong candidate for the causal issue when troubleshooting your power problem.
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03-14-2017 05:31 AM
That doesn't help you very much. It would have been nice if it was in the program. 🙂
Is your notebook still in warranty?
Check your warranty status Here.
If it is, the battery is covered for one year
agianst manufacturer's defects and replacement.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"
03-14-2017 05:49 AM
At least now you know your options from a troubleshooting perspective.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"
03-14-2017 06:16 AM
That is what I would do. Purchase a replacement battery that is guaranteed to be compatible.
It does not have to be one that HP sells. That will greatly reduce the cost.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"
03-14-2017 06:21 AM
You're welcome!
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"
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