battery percentage error 255% Update 1909- Win 10

[GiuCann]

707/5000

Hi everyone in the community,
In my old CQ60-2020el with OS Vista, after upgrading CPU and Ram and SSD, I installed the OS win 10 Home.
With the 1909 update version, even if the battery is not inserted, the battery icon shows me 255% of charge.
With the update version 1803 with the battery not inserted, the icon indicates that the battery is not there and it is correct.

I have tried with the HP diagnosis, update the battery driver, change the energy saving settings, correct errors with sfc / scannow, put a new battery, reinstall the 1909 update.
But the problem is precisely the 1909 update.

Do you have any useful advice to give me?

[KrazyToad]

@GiuCann

I have gone through your Post and would like to help

Please reinstall the Microsoft ACPI Compliant Control Method Battery and check if that helps

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Remove the Battery and unplug the Power Adapter ( For Notebooks with Removable Batteries )
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

If the issue persists run a Battery Test again to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

Let me know how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[GiuCann]

Ciao!!

The my notebook is obsolete.
The my version bios is F.54 and it was been last version.
I have alredy try  like you say me in many way also with desinstaller driver microsoft of the battery and diagnostic HP.
The issue exist still, and i'd like know to solve.
Thanks for your actention to the me.

[KrazyToad]

@GiuCann

You could try creating a new User Account and check if you face the same issue

Link: https://support.hp.com/in-en/document/c04648962

[GiuCann]

No, why the issue depends from to update.
With update WIN 10 1803, the problem of the battery not there , and it worked good.

[Echo_Lake]

@GiuCann

Thank you for posting back. 

To get the answer to this question, it may be caused by some corruption error. In this case, running System File Checker may help you resolve this issue.
System File Checker can scan for corruptions in Windows system files and restore corrupted files. If the feature update to Windows 10 version 1803 failed to install,

• Click here: https://support.microsoft.com/en-in/help/929833/use-the-system-file-checker-tool-to-repair-missing-o... to Use the System File Checker tool to repair missing or corrupted system files.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[GiuCann]

Mornig , and thank you for help me.

That one you say me is correctly but i have already try this before with sfc/scannow and until DISM.exe /Online /Cleanup-image /Restorehealth etc etc,.

The system not have proble after control.

I unistaller the old update and left only 1909 becouse i though that them was in conflit.

Now i have only 1909 in my notebook installed and continues the issue of the percent to 255% when the battery isn't inserted.

[Echo_Lake]

@GiuCann

Thank you for posting back. 

The last thing I can suggest restore the computer back to the factory settings. 
While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[GiuCann]

hi thanks for your help

I have an old Presario Compaq 60 202 el laptop.

The operations you tell me don't work.

Their work is only on notebooks since 2016.

I will contact support
Thanks again for your suggestion

[Echo_Lake]

@GiuCann
Thank you for posting back. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day! 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.