battery percentage indicator freeze

[bpavankumar]

my battery indicator is freezed while it was charging correctly when the laptop is OFF and when it is in ON condition then the indicator was not decreasing or increasing while plugging in charger or without plugging in had tried all methods to resolve this issue i had done battery calibration and updated my bios and uninstalling the microsoft acpi compliation control method but the issue is not yet cleared 
please help me for this it was irritating and i was thinking that it may damage my laptop too because a sudden shutdown for multiple times leads to some hardware issues right so please help me i couldn't know when my battery is discharging because the indicator is showing the percentage at the time it turned on but the percentage remains same untill it shuts down

please help me

thank you    

[Huffer]

Have you run the diagnostics on the battery to see its health condition? How old is the laptop or battery if it is newer than the laptop? A couple years or more?

[bpavankumar]

i had done battery diagnostics also but there is no issue with battery health condition is very good upto now 
and my laptops age is less than 2 years 
and the issue i am facing is when it is charging in off condition and the light indicator is indicating well but when i switch it on the issue persists like showing 100% if it is fully charged in off condition then it won't decrease from 100 and at a sudden after 3 or 3 &1/2hours it will suddenly shuts down and when i turn it on back with plugging in my charger it shows like 0 % it may damage my battery too so, please help me i had done chipset upgrades too yesterday but no result i am attaching my systems info i think it may help you sir

thank you  

[Huffer]

That is the general system data which says little to nothing about the battery....what would be really helpful is the advanced output from the battery test...number of cycles, percentage of charge capacity left in each cell, etc. 

[bpavankumar]

this is the report of battery diagnostics  please have a look into it 

this is the battery test after for AC adapter 

thank you for supporting me sir 
and yesterday i had done reset of windows by choosing to keep all files reset by doing this also the issue not resolved sir
i think the issue is with drivers only sir because after resetting also  the drivers came with the latest version 

but anyways thank you soo much sir please help me clearing this sir

[Huffer]

No errors showing in the battery test or AC adapter. Very confusing how you are having a problem. Unfortunately, there are limits to what we can diagnose remotely like this. 

[bpavankumar]

Thats what my problem sir i understand you sir, also but please help me to resolve this issue sir please 

Please contact me sir at your free time this is my mail id sir please sir 

its my google account id sir please help me 

Thank you

B pavan kumar