battery problem

[221902]

 i m using last one hour but battery percentage showing 99 only some times laptop carry to in hand automatically screen will be off but laptop will be on 

[Kuroi_Kenshi]

Hi @221902,

Welcome to the HP Support Community! 

Looks like your laptop’s battery is holding onto that 99% like a stubborn guest who won’t leave! 🎭 And that screen going dark when carried? Sounds like it’s playing a game of hide-and-seek. Let’s get to the bottom of this!

Battery Stuck at 99%

This could be due to battery calibration issues. Try these steps:

Run Battery Check in HP Support Assistant

• Open HP Support Assistant (install from HP’s website if not available).
• Go to Battery & Performance > Run Battery Check.
• If any issues are found, follow the suggested fixes.

Battery Calibration

1. Charge to 100% and leave it plugged in for about 2 hours after reaching full charge.
2. Unplug and use your laptop normally until it shuts down due to low battery.
3. Charge back to 100% without interruption.
4. Restart and check if the battery percentage updates correctly.

Update Battery Drivers

1. Right-click Start > Device Manager.
2. Expand Batteries > Right-click Microsoft ACPI-Compliant Control Method Battery.
3. Click Uninstall device, then restart your laptop.
4. Windows will reinstall the driver automatically.

Screen Turns Off When Carrying the Laptop

This could be caused by the lid sensor or sleep settings.

Check Power & Sleep Settings

1. Go to Settings > System > Power & Sleep.
2. Under Screen & Sleep, check if settings are too short and adjust them.

Disable Lid Close Action

1. Open Control Panel > Power Options.
2. Click Choose what closing the lid does (left panel).
3. Change When I close the lid to Do nothing (for both battery and plugged-in).
4. Click Save Changes.

Run HP Diagnostic for Lid Sensor

1. Restart and press F2 repeatedly to enter HP Hardware Diagnostics.
2. Run Component Tests > Power > Lid Open/Close Test.
3. If errors appear, the lid sensor might need a firmware update or repair.

Final Suggestions

• Check for BIOS updates on HP’s support website.
• Observe if the issue happens only when tilting the laptop—if so, it could be a loose display connection.
• If the issue persists, you may need HP service support for hardware inspection.

With a few tweaks, we’ll have your battery behaving and your screen staying put. 🛠️ If anything else pops up, I’m here to help, no disappearing acts, I promise! 🚀

Hope I was able to make things easier for you! 😊

If this solved your issue, go ahead and mark it as "Accepted Solution" and hit "Yes"—your feedback keeps us going and helps others too! 👍✨

Take care and have an amazing day! 🚀

Best regards,