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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
HP Recommended
What specific help are you looking for?
You didn't really add much in the way of context.
Have you tested the power adapter?
Does the power/charge LED light up?
What color is the power/charge LED when lit?
Have you used the Battery Report utility to get information on the current state of the battery?
Your laptop's battery is simple to remove and replace. |
HP Maintenance & Service guide which provides the HP part number for the replacement.
http://h10032.www1.hp.com/ctg/Manual/c05963248.pdf (Chapter 3, page 20, item 24)
Replacement battery description and HP Part number
Battery
4-cell, 41-Whr, 2.8-Ah Li-ion 919701-850
https://www.amazon.com/JC04-919701-850-919700-850-919682-421-15-bs013dx/dp/B091B9BBNT
3-cell, 31-Whr, 2.8-Ah Li-ion 919700-850
Inexpensive replacement replacement batteries are available on Amazon
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
The links I provided are for compatible replacement batteries with the appropriate HP part number.
The batteries are guaranteed to work and if not, they will be replaced by the vendor.
The vendor guarantee is backed by the Amazon.com guarantee.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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