battery replacement request - hp victus 15 fa1024nt (error code 6C032W-BMJCNW-MFPWWJ-CA5G03, health

[Mesandro]

i sent my hp victus 15 fa1024nt in for general maintenance. battery health was 35 percent at that time.
after service the laptop worked fine. i fully charged it to 100 percent and left it powered off for 6 days. when i returned the battery was 0 percent and the laptop would not start on battery.
i plugged in the charger. the charger led first lit red. when i tried to power on, the charging port led started blinking red instead of staying solid. sometimes it later shows white but the system still reports 0 percent.
i ran hp diagnostics and received error code 6C032W-BMJCNW-MFPWWJ-CA5G03 with results saying primary - replace / logical status - bad cell / charge status - bad fuser.
this looks like a defective battery. please arrange a battery replacement or tell me the next steps for escalation.
i can provide full diagnostic output, serial number
from mesandro
thank you

[Hawks_Eye]

Hi @Mesandro 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for the detailed explanation, and I’m truly sorry to hear about the battery issue you’re facing.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye