cancel
Showing results for 
Search instead for 
Did you mean: 
Ri7ab
New member
1 0 0 0
Message 1 of 3
102
Flag Post

battery replacement

HP Recommended
4BZ20EA
Microsoft Windows 10 (64-bit)

Product:OMEN by HP - 17-an103ng 

Hi my laptops battery just died by 50%. When it goes down to 50% percent my laptop shuts down suddenly without any warning. So i want to buy battery replacement but i cant found it from anywhere, hp part store doesnt have exact model either. And i want to know if i dont buy battery with same model number will this harm my laptop or it will work normally? because i found batteries looks same but model number were different. please i need your help...

2 REPLIES 2
KS-X360
New member
2 2 0 1
Message 2 of 3
Flag Post
HP Recommended

I am in a similar situation with my HP ENVY x360 - 13-ag0010ca

From what I can tell by searching on HP sites, including their Parts site, that they do not carry replacement batteries for this laptop, nor for my Spectre X360. I did replace my Spectre X360 laptop with one from CanadianBatteries.com which worked fine.
For my Envy x360 however, I have not yet found one that works. I did order and install a replacement that I found which had the exact same specs and form factor (it even included HP labelling) but it didn't work properly. The Laptop displayed an HP POST error indicating that the battery was not genuine and I also believe that the laptop was unable to accurately read the Current charge status of the battery as it would display that it was at 50% charge and 10 minutes later it was suddenly down to 12%. I was unable to rely on the battery low or critical warnings and the laptop would suddenly just shut down if it was under about 12 to 15%
I am currently looking for anther replacement that will work. It would be nice if HP would not impose restrictions to the batteries if they are not willing to keep a stock of genuine batteries available.


If you haven't already removed your old battery I would do that. The battery has all the pertinent numbers on it. Mine were both expanded so I had to remove mine so they wouldn't damage the case.

Reply
0 Kudos
praveenbv
HP Support Agent
HP Support Agent
3,836 3,835 153 184
Message 3 of 3
Flag Post
HP Recommended

Hi@peralta,Welcome to the HP Support Community!

 

I understand that you have an OMEN by HP - 17-an103ng  and the battery issue 

 

Did any software changes or updates happen on your laptop after which the battery stopped charging at 70%?

 

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been performed by you already.

  • Power off the laptop.
  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.
  • Power ON the laptop.

Now let us uninstall the battery drivers and reinstall them. The following steps will help:

  • Open the device manager. 
  • Expand "Batteries". Right click on the ACPI battery drivers and select uninstall. If there are multiple entries of the ACPI battery drivers then uninstall them all.
  • Close the device manager.Restart the laptop.
  • The Windows operating system will reinstall the battery drivers while restarting. 

It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to battery draining out. 

 

Post a successful BIOS update,  you may check if the battery charges fully. If not then please perform the steps as described in detail in this HP document. These steps help in testing and calibrating the battery. 

NOTE: Please skip the steps mentioned in "Test and calibrate the battery using HP Support Assistant".

 

Additional help can be found in the below articles: 

  

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

  

Battery Indicator Light Turns On and Off While Battery is Charging 

  

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation