battery replacement

[liebil]

i have hp envy bang and olufen laptop model 15-cp0599na. what is the battery that i need as i think it needs replacing. 

also, do i need a battery replacement or a charger replacement? the laptop doesn't even switch on so i'm unable to check if the charger works or not.

[Kuroi_Kenshi]

Hi @liebil,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check the charger.

• Try another compatible HP charger, if you have access to one, to see if the laptop powers on. This will help determine if the charger is the issue.

Battery Inspection:

• If the laptop doesn't turn on even with a different charger, the issue might be the battery. Perform the following quick checks:
  • Examine the charger port and connector for any obvious damage.
  • Disconnect the charger and remove the battery (if possible), then plug the charger directly into the laptop. If the laptop powers on without the battery, the battery needs replacing.

Inspect Indicator Lights:

• Some laptops have charging indicator lights. Check for any responses from these lights when the charger is connected.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[liebil]

Hello, thank you for your quick and helpful reply. 

Unfortunately, I don't have another compatible charger on hand so I wasn't able to check that.

When I do have the laptop plugged in, there is no light that appears when connected to the laptop to indicate it's charging status. And when I switch the power button on the laptop doesn't switch on.

Also, I've had the laptop since 2019 so it's 6 years old. Is 6 years old for a laptop old or should the laptop still work fine?

[Kuroi_Kenshi]

Hi @liebil,

Given the age of your HP Envy 15-cp0599na (around 5–6 years), it's not uncommon for either the battery or the charger (or sometimes both) to fail by now. Laptop batteries generally last about 2–4 years under regular use, so a replacement is quite normal at this point.

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[liebil]

Hello @Kuroi_Kenshi, 

Thank you for your reply. You have been very helpful trying to help me with my laptop situation and I appreciate that.

From your recent reply I have decided to get both battery and charger replaced. If you could help me with finding the correct battery and charger that I will need to purchase for my device to be running again. Thank you again for your help and support.

[Kuroi_Kenshi]

Hi @liebil,

Thank you for the response.

To help us get started on resolving your issue, could you please share the serial number of your laptop via private message! 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you get back up and running! 

Best regards,