battery won't charge

[albie333]

Please ignore this it contains errors. I have posted another correct version .

HP  notebook. Made 2020 april. Bought 2023. Not used or registered/activated yet. Does show wifi network set up page. Do not have wifi so cannot test it fully. 

i5-1135G7 processor. RMN: TPN-Q222.

Battery: HSTNN-DB9D.

Warranty 1y10y.

Product ID/P/N 3Z3Z7EA#ABU 

Battery won't charge. Did long system diagnostic test. Battery FAILED.: REPLACE (49)

Logic state-not available(49) charge state-not available. FAILURE ID: 90463T-BAHA01-MFPX1A-C08703.

Charge port test: FAILED. ID: 90463T-000A01-MFPX1A-08BU03....note 1 maybe a i. Working from notes. 

HARD DRIVE/SSD LONG DST CHECK: FAILED. ID: 90463T-MFPX1A-61F003.

Do not know if warranty still covers it...no mention of warranty on pc or box etc. 

[Kuroi_Kenshi]

Hi @albie333,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP notebook from 2020 is not charging, and it has never been fully set up or registered. Let’s go through steps to troubleshoot this issue:

1. Check power connections

Ensure the charger and cable are firmly connected to both the notebook and wall outlet.

If possible, try another compatible HP charger to rule out a faulty adapter.

Verify the wall outlet is working by plugging in another device.

2. Check battery indicator

Does the battery LED (if present) light up when plugged in?

No light: may indicate charger or internal power issue.

Blinking light: could indicate battery is not recognized.

3. Perform a hard reset

Disconnect the charger.

Press and hold the power button for 15–20 seconds to discharge any residual power.

Reconnect the charger and try turning on the laptop.

4. Boot without battery (if removable)

If the battery is removable:

Remove the battery.

Connect the charger and try to power on.

If it turns on without the battery, the battery may be defective.

5. Check BIOS / Firmware

Power on the laptop and press Esc → F2 (or F10) to enter BIOS/UEFI.

Check if the battery is detected in BIOS.

If the battery shows as not present, it may be defective or disconnected internally.

6. Battery driver reset

If you can boot into Windows:

Open Device Manager → Batteries.

Uninstall Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.

Shut down, reconnect charger, and restart to reinstall drivers automatically.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[albie3333]

Thanks. Nothing worked. The BIOS thing I don't think would open. I tried escp and f2 and f10 and anything else I could think of. All I got was STARTUP MENU.  with F1 System info/F2 System Diagnostics(which just took me to the same page where I got the failure ids from)F9 Boot menu/F10 BIOS Setup/F11 System Recovery.

F10 did have page with battery listed as disabled. That was the nearest I could find to what you said. 

Also, kept getting CMOS CHECKSUM INVALID and had to restart. Gave me address http: www.hp.com/go/500bioserror.

Rang HP support. They wanted some code I never heard of. Said I had to get invoice from ARGOS. Never was offered one from them when I bought laptop. Just got receipt. . Rang ARGOS they wanted an order code...didn't have one. Now I've had to write to them! Why is it so hard to speak to someone? 

[Kuroi_Kenshi]

Hi @albie333,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[albie3333]

"Insufficient privileges." 

Cannot access. No blue envelope either. I think it is a lost cause. I think when your warranty stops they scrub your file. So i cannot prove I even own a laptop. 

I just want to know if this is a waste of time so I can pay to get it fixed myself.