battery

[rider14]

hey there my laptop isnt keeping its charge when i plug it in and as soon as i take the power lead out it just dies just isnt going above 0% any reason why

[rider14]

i dont know why it isnt holding charge

[VikramTheGreat]

Hi @rider14,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how frustrating this is. Your HP laptop showing 0% battery and shutting off immediately when unplugged means it’s not charging at all. Let’s break down the most common reasons and what you can do:

Step-by-Step Fix

1. Check Battery Status

• Plug in the charger and turn on the laptop.
• Go to Windows Settings → System → Power & Battery → Battery Health (or use HP Support Assistant).
• If it says Battery not detected or 0% and not charging, the battery is likely faulty.
   

2. Run HP Hardware Diagnostics

• Restart your laptop and press F2 (or ESC → F2) to enter HP Diagnostics.
• Run Battery Test.
• If it fails, the battery needs replacement.
   

3. Perform BIOS Restore

• Shut down the computer, keep the charger plugged in
• Hold down the Windows and B buttons together while the computer is still turned off. 
• Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears. 
• Follow the on-screen instructions and click on OK.

4. Check Adapter & Port

• Ensure you’re using the original HP charger.
• Try another wall socket.
• Inspect the charging port for damage.

5. Perform a Hard Reset

• Turn off the laptop.
• Disconnect the charger.
• Hold the Power button for 15 seconds.
• Plug back in and restart.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat

[rider14]

whats the battery as i will be buying a new one but a legit one if possible

[VikramTheGreat]

Hi @rider14,

If you are planning to buy a new battery, I can surely try to find and get all the help.

Please let me know the PC model name and the model number. Once I have those details, I can check everything thoroughly and do my best to find the right solution and support for you.

Keep me posted

Regards
VikramTheGreat

[rider14]

The name of the laptop is hp-notebook 15-bs506na 

I don’t know where model number is but I got a serial number CND747CWNG

[VikramTheGreat]

Hi @rider14,

Thank you for sharing the Pc details. Please let me know what version of BIOS is currently installed in the pc.

Check and let me know so I can try to find and get more help.

Keep us posted

Regards
VikramTheGreat