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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
HP Recommended
Hi @SelenaLopez122,
1. Run HP Battery Check in HP Support Assistant, or the UEFI diagnostics (power on, tap Esc, then F2 > Component Tests > Power > Battery).
2. Check Settings > System > Power & battery > Battery usage to see which apps drain it most.
3. Lower the screen brightness and turn on Battery saver.
4. Update the BIOS and chipset drivers from https://support.hp.com/drivers
If the test says "Replace", share your model and product number and I'll give you the exact battery spare part number.
I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
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