battery

iyonk · ‎07-11-2025

My HP Intel Core i3 laptop battery won't charge (it's stuck at 0%). Why?

NonSequitur777 · ‎07-11-2025

Welcome to our HP Community forum!

Thank you for your question! If your HP laptop is stuck at 0% and not charging, here are a few things to try before concluding the battery needs replacement:

1. Basic Checks:

Ensure you're using the original HP charger.
Try plugging into a different wall socket.
Check for any loose or damaged power adapter cables or charging ports.

2. Reset the Embedded Controller (EC):

Perform a hard reset to clear temporary charging glitches:

Turn off the laptop.
Unplug the charger.
Press and hold the power button for 15 seconds.
Plug the charger back in and try booting up.

3. Update the BIOS and Battery Drivers:

Outdated firmware can sometimes cause charging problems:

Go to HP Support and enter your laptop's model number.
Download the latest BIOS and HP System Diagnostics or Battery Check tools.
Open Device Manager > Batteries > right-click and uninstall:
- Microsoft AC Adapter
- Microsoft ACPI-Compliant Control Method Battery
Restart your PC — Windows will reinstall them automatically.

4. Run HP Battery Check:

Install HP PC Hardware Diagnostics for Windows: https://support.hp.com/us-en/help/diagnostics.
Press Windows + S, type HP Hardware Diagnostics, open the app.
Choose Battery Check and let it analyze battery health.

5. Battery Might Be Dead or Faulty:

If the Battery Check reports the battery as weak or failed, or it remains at 0% despite all the above, the battery is likely:

Degraded (common in older laptops or hot climates like Indonesia).
Completely failed and needs to be replaced.

Recommendation:

If the laptop is under warranty, contact HP Support in Indonesia. Otherwise, you can purchase a compatible replacement battery from a reputable seller.

Let me know your exact model number (e.g., HP 15s-fqxxxx) if you'd like help finding the correct battery.

Kind Regards,

NonSequitur777