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Locked

‎03-11-2021 02:57 PM

HP Recommended
Product: hp elitebook 8560p
Operating System: Microsoft Windows 10 (64-bit)

It is impossible to install the finger scanner, is there a solution?

thank you

bob007bob

1 REPLY 1

‎03-11-2021 03:59 PM

HP Recommended

Hi:

 

You have to manually install this driver as follows...

 

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

 

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58900.exe

 

Run the above driver.  It will most likely not install the fingerprint sensor which should be listed in the device manager as an unknown device having the hardware ID of USB\VID_138A&PID_003C if it is missing the driver.

 

Go to the device manager, click on the unknown device with that ID needing the driver.

 

Click on the driver tab.  Click on Update Driver.   Select the Browse my computer for drivers, and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp58900.

 

Make sure the Include subfolders box is checked and the driver should install.

 

Then restart the PC.

 

You should be able to use the Windows Hello app to enroll your fingerprint.

 

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