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    Know the Benefits of your HP account

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    Fix Windows 10 Update Issues

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black screen after updating

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Example: Notebook

I updated my laptop because it said it was mandatory and after that the screen turned black and never turned back to light. My computer is still on but the screen stays black. Please help me I start online school soon and nothing is working. I hear the fans going off inside but it won’t turn the screen on. 

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HP Support Agent
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@Valeriaguerr9 Here's what you need to do, to identify the issue and resolve it accordingly:

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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