-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- black screen after updating

Create an account on the HP Community to personalize your profile and ask a question
08-11-2020 11:33 PM
I updated my laptop because it said it was mandatory and after that the screen turned black and never turned back to light. My computer is still on but the screen stays black. Please help me I start online school soon and nothing is working. I hear the fans going off inside but it won’t turn the screen on.
08-14-2020 01:59 PM
@Valeriaguerr9 Here's what you need to do, to identify the issue and resolve it accordingly:
- check if it works fine on an alternate/external monitor.
- If it works fine on an alternate screen, please Perform a hard reset, Attempt a BIOS recovery and then, Run the System Diagnostics tests.
- For more steps: click here
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.