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‎03-15-2024 01:27 PM

HP Recommended
Operating System: Microsoft Windows 11

I got black screen and when I test hardwares like memory and hard disk and CPU, I got a failure id with

failure id: 9sgfhh-bmgc2b-mfgjxg-405503

what is the meaning of this failure id?

what is my problem?!

what can I do to solve this?!

my product is hp dragonfly g4

Category:
3 REPLIES 3

‎03-15-2024 01:49 PM

HP Recommended

I need the full product ID to do the code lookup

Please provide the Product ID including the 3 characters after the # symbol. This code may be needed to find cloud recovery files in addition to the lookup

 

I suspect you will have to replace your failed drive if that code is a drive failure.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎03-16-2024 02:06 PM - edited ‎03-16-2024 02:08 PM

HP Recommended

The Product ID is : 6Q261AV

and the failure ID is : 9SGFHH-BMGC2B-MFGJXG-405503

I think it is RAM module. What should I do ?! How can I find which RAM has problem and how can I replace it?!

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‎03-16-2024 06:13 PM

HP Recommended

According to this it is a memory failure and you have 3 months remaining on a "care pack"

HP Customer Support - Service Center

 

I suspect the memory is soldered to the  motherboard. 

Return it for repair

 

Click here to check warranty
and
Click here for world-wide contact info

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
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