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‎04-30-2014 06:24 AM

HP Recommended

I am using hp hdx 18 laptop which is a few years old and it was working fine until recently i found that the drive doesn't read discs anymore but the device manager shows it's fine and it tries to read by spinning and making noise and then stop

 

I tried to boot the machine from dvd in setup but it will just go straight to HDD bootup.   

 

is it busted?  just wondering what I can do to see if there's anything I can do before getting an external drive

 

 

thanks

 

donald

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-30-2014 08:00 AM

HP Recommended

It could have failed as suppected.  When you tried to boot to a DVD or Restore disk, did you remember to change the boot order to DVD/CD first device?

The drive is normally a replaceable device but an external device should work OK, too.


I'm not an HP employee.
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2 REPLIES 2

‎04-30-2014 08:00 AM

HP Recommended

It could have failed as suppected.  When you tried to boot to a DVD or Restore disk, did you remember to change the boot order to DVD/CD first device?

The drive is normally a replaceable device but an external device should work OK, too.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
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‎02-21-2018 12:31 AM

HP Recommended

Yes.   Confirmed the drive has failed as it just keeps reading

 

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